Refund policy

We want you to love your Sleepiti Heated Eye Mask. If you're not satisfied, you can request a return within 30 days of receiving your order.

How to start a return

Email us at cs@sleepiti.com with your order number and the reason for your return. We'll reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Eligibility

• Requests must be made within 30 days of delivery.
• Items should be returned with all original parts (mask, cable) and packaging where possible.

Return shipping

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us at cs@sleepiti.com within 30 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or refund at no extra cost to you.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method. Your bank or card issuer may take additional time to post the refund.

Questions

Contact us at cs@sleepiti.com.